PALS – Patient Advice and Liaison Services

PALS for community based health services

A confidential service providing support to patients, carers and relatives in their area, representing their views and resolving local difficulties on the spot. PALS – is available through GP practices, community hospitals, clinics, health centres & health services.

Langbaurgh Primary Care Trust PALS contact:

0800 0130 500 office hours (or outside office hours leave a message on this confidential free-phone telephone number)
e-mail pals@langbaurghpct.nhs.uk

Middlesbrough Primary Care Trust PALS contact: Mon-Fri 9am-5pm plus answer phone
0800 0160 255 or 01642 352370
e-mail pals@middlesbroughpct.nhs.uk

Can anyone use PALS?

Yes, the service is to help anyone with a query. Often questions can't be sorted out on the spot. We may need to refer you to someone who can give you more help. We may need to take your details and get back to you.

 

What does PALS offer?

• information, help or advice on a wide range of health and related issues

• information about our services

• information about other health services

• Contact details for local support and voluntary organisations

• Help with general queries and concerns

• Information on independent advocacy

• Information about how to make a complaint If we cannot help you we will help you to find out who can.

Is the service confidential?

Yes, we won't share information without your permission unless we believe you or someone else may be at risk. We keep records of enquiries for monitoring purposes and to make sure that our services are improved as a result of listening to your comments and views.

What PALS doesn't do

We do not offer counselling, advocacy, diagnosis or any detailed medical information.

Your views can make a difference. We recognise the importance of your experience of NHS services and would like you to tell us what you and/or your family think about the services provided. We can do this by passing on your comments, compliments, concerns or ideas to a member of staff. Your views are important to us and will be used to improve services.

PALS – Acute Hospital Trusts for hospital In-patient care; except mental health and learning disability.

James Cook University Hospital – 01642 854807 or extensions 3932
or 4807 from the main switchboard 01642 850850

PALS - Tees, Esk & Wear Valleys NHS Trust for users and carers of mental health and learning disability services both in hospital and community settings.

Freephone 0800 052 0219 Mon-Fri 9am-5pm (answer phone out of hours)

What do we do?

PALS provides:-

• Advice and support for patients, their families and carers

• Information on NHS services

• Listens to concerns, suggestions or queries

• Helps sort out problems quickly on your behalf by liaison with appropriate
  staff

• Referral to other agencies when appropriate

The PALS Team are available on the following contact telephone numbers, additionally they also visit ward areas to seek views of patients and carers on the services provided by the Trust. Concerns/suggestions/comments are passed on to relevant staff and Trust Management.

Who are we?

The PALS team Pauline King – PALS Co-ordinator Tel. (01642) 516448

PALS Officers Tel. (01642) 516469

Where are we?

The above staff are based at Flatts Lane Centre, Normanby, Middlesbrough,
TS6 0SZ .

Who is the service for?

PALS in Tees, Esk & Wear Valleys NHS Trust is available for users
and carers of all our mental health and learning disability services both in
hospital and community settings.