0800 and 0808 codes are free telephone number
0345 and 0845 and 08457 codes mean local call charges apply

Addictions

ADFAM (Parents/Carers Advice Line)
0207 928 8900 Mon-Fri 10am-5pm

Alcoholics Anonymous
0207 833 0022 Helpline 7pm-10pm

Al-Anon Family Groups (for relatives and friends)
0207403 0888 Helpline 24 hrs

Campaign Against Drinking and Driving
0191 265 7147

Drinkaware Trust

0207 307 7450

Drinkline
0800 917 8282 (freephone)

DrugScope
0207 928 1211 Mon-Fri 9.30am-5pm

Gamblers Anonymous
0207 384 3040 Helpline 24 hrs

GamCare
0845 6000 133 Helpline

Lifeline
0161 839 2054 Helpline Mon-Fri 9.30am-5pm
0800 716 701 (freephone Mon-Thurs 4pm-8pm only)

National Association for Children of Alcoholics
0800 358 3456 (freephone) Mon-Fri 9.30am-7pm Helpline for children/adult children

National Drugs Helpline (freephone)
0800 77 66 00 24 hrs

Release
0207 7729 9904 Helpline 24 hrs

Quitline (smoking)
0800 002 222 (freephone) Mon-Fri noon-7pm

The Council for Involuntary Tranquilliser Addiction (CITA)
0151 949 0102 Helpline Mon-Fri 10am-1pm & occasional afternoons

Turning Point
0207 702 2300 Mon-Fri, 8.30am-5.30pm

AIDS/HIV

Body Positive North East
0191 232 2855

National Aids Helpline
0800 567 123 Helpline 24 hrs (freephone)

Terrence Higgins Trust Helpline THT Direct
0845 12 21 200 Helpline 10am -10pm daily Mon-Fri, noon-6pm Saturday and Sunday

Asthma

National Asthma Campaign
08457 01 02 03 Helpline www.asthma.org.uk

Bereavement

The Compassionate Friends (Support for bereaved parents by bereaved parents) 0117 953 9639 Helpline Mon-Fri 9.30am-5pm

Child Death Helpline
0800 282 986 (freephone)
Mon, Weds and Fri 10am-1pm and 7-10pm Tues, Thurs and Weekends 7-10pm

Cot Death
Foundation for the Study of Infant Deaths
0207 233 2090 Helpline 24 hrs

Cruse Bereavement Care
0845 748 5565 Helpline 9.30am-4pm

Lesbian & Gay Bereavement Project
0208 455 8894 Daily 7-10.30pm

Stillbirth & Neonatal Death Society (SANDS)
0207 436 5881 Helpline Mon-Fri 10am-5pm

Blind

Guide Dogs for the Blind Association
01189 835555 Mon-Fri 9am-5pm

Royal National Institute for the Blind
0845 766 9999 (lo-call) Mon-Fri 9am-5pm Textphone 0800 515 152 Typetalk

Carers

Carers UK
0808 807 777 Helpline Mon-Fri 10am-12noon, 2pm-4pm

Careline
0208 514 1177 Mon-Fri 10am-4pm & 7pm-10pm

Children & Young People

Afasic
Helpline 0845 355 5577 Mon - Fri 11 am - 2pm
(supports parents and carers of children and young people with communication impairments)

Childcall
0800 77 44 66 (freephone) Mon-Fri 7pm-10pm Weekends 4pm-10pm

Childline
0800 1111 Helpline 24 hrs (freephone)

NSPCC Child Protection Helpline
0800 800 5000 Helpline 24 hrs (freephone)

Young Minds
0207 336 8445 Mon-Fri 9.30am-5.30pm - office only
0800 018 2138 Helpline (freephone)
Parents' Info. Line open on Mon & Fri 10am-1pm and Tues, Weds & Thurs 1-4pm

Crime Victims

Victim Support (National Office)
0207 735 9166 Mon-Fri 9am-5.30pm
0845 303 0900 Helpline (lo-call)

Deaf

Royal National Institute for the Deaf
0808 808 0123 Information Line Mon-Fri 9am-5pm
0808 808 9000 Textphone Helpline
E-mail Helpline: helpline@rnid.org.uk Web-site: www.rnid.org.uk

Debt

National Debtline
0808 808 4000 Helpline Mon & Thurs 10am-4pm,
Wed & Tues 10am -7pm, Fri 10am-12 noon

TaxAid
0207 624 3768 Mon-Thurs 10am-12 noon

Disability

DIAL UK The Disabled Helpline
0130 231 0123 Helpline Mon-Thurs 9am-5pm, Fri 9am-4pm

Disability Alliance
0207 247 8763 (Telephone/Textphone) Rights Advice Line Mon & Wed 2-4pm

Disability Law Service
0207 791 9800 Mon-Fri 10.30am -1pm and 2-4pm (Textphone 0207791 2626)

Disabled Living Foundation
0207 289 6111 Mon-Fri 9am-5pm

Parkinson's Disease Society
0808 800 0303 Mon-Fri 9.30am-5.30pm

RADAR (The Royal Association for Disability and Rehabilitation)
0207 250 3222 Helpline Mon-Fri 10am-4pm

Speakability
0808 808 9572 (freephone)

SPOD (The Association to aid the Sexual and Personal Relationships
of People with a Disability)
0207 607 8851 Helpline Tues 10.30am-1.30pm, Wed 1.30-4.30pm, Thurs 10.30-1.30pm

Divorce

National Association of Family Mediation & Conciliation Services
0207 383 5993 Mon-Fri 9.30 am-5.30 pm

Domestic Violence

Women's Aid National Helpline
08457 023468 Helpline Mon-Thurs 10am-5pm, Fri 10am-3pm

Eating Disorders

Eating Disorders Association
01603 621414 Helpline Mon-Fri 9am-6.30pm
01603 765050 Youth Helpline Mon-Fri 4pm-6pm
0891 615466 Recorded Message (50p/minute)

The Northern Initiative on Women and Eating
0191 221 0233 Helpline Mon-Fri 9am-3pm

Family

Gingerbread
0800 018 4318 (freephone) Helpline

Parentline
0800 800 2222 Helpline Mon,Wed & Fri 7pm-10am,Tues, Wed & Thurs 10am-1pm
01702 559 900 Helpline 9am-6pm daily

CRY-SIS
0207 404 5011 Helpline 8am-11pm 7 days a week

Health

NHS Direct 08 45 46 47

Homelessness

Shelter (The National Campaign for Homeless People)
0808 800 4444 Helpline

Incontinence

The Continence Foundation Helpline
0207 831 9831 Helpline Mon-Fri 9:30am-4:30pm

Mental Health/Illness

Alzheimers Society
0845 300 0336 (lo-call) Mon-Fri 8.30am -6.30pm

Fellowship of Depressives Anonymous
01482 887634 Daily 9am-9pm

First Steps to Freedom
01926 851 608 Helpline Daily 10am-10pm

MACA(Mental After Care Association)
0845 603 0416 (lo-call) Mon-Fri 9.30am-5.30pm

Manic Depression Fellowship
0207 793 2600 Information Line Mon-Thurs 9am-5pm, Fri 9am-4pm

MindinfoLine
0845 766 0163 Information Line Mon-Fri 9.15am-4.45pm (lo-call) This also uses Language Line, a telephone translation and interpreting service with access to more than 100 languages 0800 959598 Typetalk
0208 519 2122 Mind Legal Advice Line
Mon, Weds & Fri 2-4.30 pm
or write to Mind, Granta House, 15-19 Broadway, Stratford, London E15 4BQ

National Association for Pre-menstrual Syndrome
01732 741709 Helpline number changes daily - phone office for details

National Autistic Society
0870 600 8585 (Autism Helpline)

National Phobics Society
0161 227 9898 Mon-Fri 10:30am-4pm

National Women & Mental Health Information Line (Threshold)
0845 300 0911 Mon & Weds 10am -12 noon and 2-5pm Tues &Thur 2pm-5pm

No Panic
0800 783 1531 (freephone) Helpline 10am-10pm

Rethink (formerly National Schizophrenia Fellowship (NSF))
0208 974 6814

SAD Association (Seasonal Affective Disorder)
01903 814942

SANELINE
0845 767 8000 Helpline (lo-call) 2pm-midnight daily

The Mental Health Act Commission
0115 943 7100 Mon-Fri 9.30am-5pm

The Phobics Society
0161 881 1937 Mon-Fri 9am-5pm

Minority Ethnic Organisations

African Caribbean Mental Health Association
0208 964 0033 Mon-Fri 10am-5pm

Asian Family Counselling Services
0208 997 5749 Mon-Fri 10am-4pm (Telephone counselling available on this number)

Asian Family Support and Consolation Service
0208 539 5566 Mon-Fri 9:30am-5:30pm

Chinese Mental Health Association
0207 613 1008

Commission for Racial Equality
0207 828 7022 Mon-Fri 9.30am-5.45pm

Jewish Association for the Mentally Ill (JAMI)
0208 458 2223 Mon-Fri 10.30am-3.30pm

Vietnamese Mental Health Services
0207 733 7646 Mon-Fri 9am-5pm

Learning Difficulties

Adult Dyslexia Organisation
020 7924 9559 Tues, Weds & Thurs 10:30am -4:30pm

Mencap National Centre
0207 454 0454 Mon-Fri 9am-5pm 0207 696 5503 for information and literature

Miscarriage

The Miscarriage Association
01924 200799 Helpline Mon-Fri 9am-4pm

Missing Persons

Message Home
0800 700 740 Helpline (freephone) 24 hrs

NHS

NHS Direct 08 45 46 47 ( now includes NHS Health Information Service)

Older People

Age Concern
0208 679 8000 Mon-Fri 9.15am-5.15pm
0800 009 966 (freephone)

Help the Aged
0808 800 6565 SeniorLine (lo-call) 10am-4pm Mon-Fri
0500 76 74 76 Care Fees Advisory Service (freephone)

Pregnancy Advice

Association for Post Natal Illness
0207 386 0868 Helpline Mon-Fri 10am-5pm

British Pregnancy Advisory Service
0845 730 4030 Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 9.30am-3pm

LIFE
0207 436 0777 Mon-Sat 9 am-9 pm - will direct people to local contact

National Childbirth Trust (phone for local groups)
0208 992 8637 Helpline Mon-Fri 9.30 am-4.30 pm

Self Help/Advocacy

Hearing Voices Network
0161 228 3896 Helpline (& fax) Mon,Tues, Wed & Fri 10am-3pm

UKAN (United Kingdom Advocacy Network)
0114 272 8171 Mon-Fri 9am-5pm

Mindlink Network
0345 660 163 (MINDinfo Line) Mon-Fri 9.15am-4.45pm or
0208 519 2122 or write to Madeline Chapman, Mindlink Co-ordinator, Mind, Granta House, 15-19 Broadway, Stratford, London E15 4BQ

Sexual Abuse

Rape Crisis Centre
0207 837 1600 Helpline Mon-Fri 6pm-10pm, Weekends 10am-10pm

Respond
0845 606 1503 (lo-call) Mon-Fri 1:30-5pm

Survivors UK - help for men who have been sexually assaulted
020 7357 6677 Helpline Tues 7pm-10pm

Sexuality

London Lesbian & Gay Switchboard
0207 837 7324 Helpline 24 hrs

The Gender Trust
07000 790347

Therapies

British Association for Counselling - For a list of practitioners in your area send a sae
1 Regent Place, Rugby, Warwickshire CV21 2PJ
01788 578328

NAFSIYAT
278 Seven Sisters Road, London N4 2HY
An inter-cultural therapy centre; may be able to assist in providing information about counsellors from black and ethnic minority groups.
0207 263 4130 Mon-Fri 10am-5pm

POPAN (Prevention of Professional Abuse Network)
Wyvil Court, Wyvil Road, London SW8 2TG
Provides information and support to those who have been abused in therapy
0207 622 6334 Information Line Mon-Fri 10am-4.30pm (except Weds am)

The Institute for Complementary Medicine
For details of individual practitioners send a sae and two loose stamps
PO Box 194, London SE16 1QZ
0207 237 5165

The Northern Guild for Psychotherapy
83 Jesmond Road, Jesmond, Newcastle upon Tyne NE2 1NH
0191 209 8383 (Tel & Fax)

United Kingdom Council for Psychotherapy
For information about properly accredited psychotherapists
167-169, Great Portland Street, London W1N 5FB
0207 436 3002